Your use of this website to make purchases from 10DENT.com or 10DENT mobile application indicates your acceptance of these terms and conditions. ‘Customer’ is the person who purchases from 10DENT; it is also referred to as "you".
Use of the Website is available only to persons who can form legally binding contracts under Indian Contract Act, 1872. The User shall also comply with all the applicable laws (including without limitation) Foreign Exchange Management Act, 1999 and the rules made and notifications issued thereunder as may be issued by Reserve Bank of India from time to time, Information Technology Act, 2000 as amended by the Information Technology (Amendment) Act 2008, the rules, regulations, guidelines and clarifications framed thereunder, including the (Indian) Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011 (the “SPI Rules”), and the (Indian) Information Technology (Intermediaries Guidelines) Rules, 2011 (the “IG Rules”) and the Drugs and Cosmetics Act, 1940 and rules made thereunder. Persons who are “incompetent to contract” within the meaning of the Indian Contract Act, 1872 including minors, un-discharged insolvents etc. are not eligible to use the Website. If you are a minor i.e. under the age of 18 years, you shall not register as a User of the 10DNET website/application and shall not transact on or use the Website/application. 10DENT reserves the right to terminate your membership and / or refuse to provide you with access to the Website if it is brought to 10DENT’s notice or if it is discovered that you are under the age of 18 years.
10DENT is primarily focused on helping healthcare practitioners source their clinical supplies requirements, which are essential for the day-to-day operations of their clinics. The materials listed on 10DNET are highly technical in nature and are to be used by registered medical practitioners only. 10DENT verifies the credentials of every Buyer (hereinafter defined) before a new order gets shipped. To verify your credentials you are required to supply us with documentary proof establishing that you are a retail or wholesale entity. And, in cases where the credentials may not be established clearly, 10DENT reserves the right to cancel the order and refund any payments which may have been made against the order. For the purposes of these Terms, “Buyer” shall mean registered medical practitioners, retailers and medical institutions.
In consideration of your use of the Website, you agree to (a) provide accurate, current and complete information about you as may be prompted by any registration forms on the Website (“Registration Details”); (b) maintain and promptly update the Registration Details, and any other information you provide to Company, to keep it accurate, current and complete.
You will receive a password and account designation upon completing the Website's registration process. You are responsible for maintaining the confidentiality of the password and account, and are fully responsible for all activities that occur under your password or account. You agree to (a) immediately notify 10DENT.com / of any unauthorized use of your password or account or any other breach of security, and (b) ensure that you exit from your account at the end of each session. mangocollections.com / cannot and will not be liable for any loss or damage arising from your failure to comply with this Section.
When you use the Website or send emails or other data, information or communication to us, you agree and understand that you are communicating with us through electronic records and you consent to receive communications via electronic records from us periodically and as and when required. We may communicate with you by email or by such other mode of communication, electronic or otherwise. You further agree to receive transactional SMS’s and emails from us, with updates about your transactions.
10DENT provides a number of Internet-based services through the Website/Mobile Application (all such services, collectively, the “Service(s)”). One such service enables Buyer to purchase clinical supplies such as facemasks, gloves, dental composites, orthodontic products, oral care products, and other dental and other healthcare and clinical requirements produced by various manufacturers (collectively, “Products”). The Products can be purchased through the Website/ Mobile Application through various methods of payments offered. The sale/purchase of Products shall be additionally governed by specific policies of sale, like cancellation policy, shipping policy, etc., and all of which are incorporated here by reference. In addition, these terms and policies may be further supplemented by Product specific conditions, which may be displayed on the webpage of that Product.
Content on the Website is provided to you AS IS for your information and personal use only. The User agrees and undertakes not to reverse engineer, modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information or software obtained from the Website. For the removal of doubt, it is clarified that unlimited or wholesale reproduction, copying of the content for commercial or non-commercial purposes and unwarranted modification of data and information within the content of the Website is not permitted.
If the quality of any products, services, information, or other material purchased or obtained by you through the Website and Mobile application did not meet your expectations, no compensation will be given as per the Return and Exchange policy. The customer cannot request compensation for any reason, including but not limited to: any variation in the finish or appearance of the final product; any delay in delivery caused by unforeseen circumstances; any special, incidental, indirect or consequential damage of any kind caused by a product; missed opportunities to avail certain discounts; any issue with our Delivery partners or their personnel; any voucher which got deactivated due to the end of expiry date; unavailability of items which the customer tried to purchase etc. Unreasonable and unlawful requests for compensation will be treated as loss to business cases. 10DENT holds the rights to cancel orders and block accounts of such customers without any prior notice.
10DENT hereby disclaims any guarantees of exactness of the final Product as ordered by the Buyer. All images of Products are purely for illustration only. 10DENT does not accept responsibility for any difference between the image on the Website and the actual appearance of the Product. The quality of any Product, Service, information, or other material purchased or obtained by you through the Website may not meet your expectations. 10DENT does not provide or make any representation, warranty or guaranty, express or implied about the Services or Products. 10DENT does not make any representation or warranty as to specifics (such as quality, value, saleability, etc.) of the Products proposed to be sold or offered to be sold or purchased on the Website. 10DENT does not implicitly or explicitly support or endorse the sale or purchase of any Products or Services on the Website. You are advised to independently verify the bona fides of any particular Product(s) that you choose to buy or transact with on the Website and use your best judgment in that behalf. You shall check and confirm the colour/model/version/expiry period and any other such particulars of the Products before placing the order. 10DENT accepts no liability for any errors or omissions, whether on behalf of itself or third parties.
Alterations to certain aspects of your order such as the Product brand, size, pack etc. may be required due to limitations caused by availability of Products. In this instance you agree that 10DENT will send an approval request via the email address, which you submitted when placing your order. If you do not agree with the requested change, you retain the right to reject the requested change by replying to it within 10 days of it being sent to you. If you reject this request, your order will be cancelled and your payments made, if any, will be fully refunded.
10DENT will not be liable to replace the Products and the liability to replace any such Product is that of the original equipment manufacturer (“OEM”). 10DENT and the Buyer acknowledge that the Products purchased/used are a subject matter of original OEM’s warranties. Any or all claims in relation to returns and replacement shall be made to the concerned OEM only and not 10DENT. However, 10DENT may assist the customer in lodging a complaint to get the Product replaced or serviced. The Buyer acknowledges that the Products once sold will not be exchanged or taken back unless the seal of the package or the Product is intact.
The Website and mobile application may contain links to other websites (“Linked Sites”). The Linked Sites are not under the control of 10DENT or the Website and 10DENT is not responsible for the contents of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site. 10DENT is not responsible for any form of transmission, whatsoever, received by you from any Linked Site. 10DENT is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by 10DENT or the Website of the Linked Sites or any association with its operators or owners including the legal heirs or assigns thereof. The Users are requested to verify the accuracy of all information on their own before undertaking any reliance on such information.
Invoices will be dated as of the date of the shipment, and unless otherwise choosing credit payment option, are payable on an open account immediately at the time of order or at the time of delivery of items as per the payment option chosen by the Buyer. All payments shall be made in Indian Rupees and may be made online through the available payment mechanisms (credit card, debit card or net banking), or offline through an at par cheque, cash on delivery, online bank transfer (NEFT/ RTGS), ECS or a DD. 10DENT may suspend shipment of Products to Buyers whose previous dues are unpaid, at no liability to 10DENT. Credit facility will be available only to those customers who are verified by 10DENT Executives.
Prices for Products are described on our Website and Mobile application are incorporated into these Terms by reference. All prices are in Indian rupees. Due to manufacturers’ price increases or decreases or other events outside of 10DENT’s reasonable control, pricing is subject to change without prior notification. Prices are all inclusive of taxes except octroi. Prices, Products and Services may change at 10DENT’sdiscretion.
There may be special contests, referral programmes, loyalty programmes and promotional activities (“Offers”) conducted by 10DENT. Any such Offer may result in the User receiving discounts, coupons, vouchers, special offers etc. 10DENT reserves the right to accept or reject any User’s participation in such Offers at its sole discretion.
Such special offers, coupons, discounts or vouchers (“Rewards”) can only be applied at the time of order or as may be provided and may not be applied to any previous orders. Prices and Products are subject to change without notice. The Rewards and schemes may be withdrawn and/or changed without notice. Items under Offers and other schemes are available only till stocks lasts. 10DENT reserves the right to reject the cancellation requests on items sold under such Offers and schemes and also reserves the right to reject the redemption of points as received by the User in an Offer without providing any reason for such rejection.
Such Rewards cannot be transferred, negotiated or sold and cannot be redeemed against cash. 10DENT shall not be responsible to compensate you in any manner for the unused/invalidated Rewards including providing an alternate Reward.
Each Reward is good for one-time use only. You will not be able to split the value of a Reward across multiple payments or using more than one Reward at a time.
While availing any of the payment method/s available on the Website, 10DENT will not be responsible or assume any liability, whatsoever in respect of any loss or damage arising directly or indirectly to you due to lack of authorization for any transaction/s, or exceeding the preset limit mutually agreed by you and between "Bank/s", or any payment issues arising out of the transaction, or decline of transaction for any other reason/s.While availing any of the payment method/s available on the Website, 10DENT will not be responsible or assume any liability, whatsoever in respect of any loss or damage arising directly or indirectly to you due to lack of authorization for any transaction/s, or exceeding the preset limit mutually agreed by you and between "Bank/s", or any payment issues arising out of the transaction, or decline of transaction for any other reason/s.
All payments made against the purchases/services on Website by you shall be compulsorily in Indian Rupees acceptable in the Republic of India. We will not facilitate any transactions with respect to any other form of currency with respect to the purchases made on the Website and mobile application.
Before shipping / delivering your order to you, 10DENT may request you to provide supporting documents (including but not limited to Govt. issued ID, address proof and proof of educational qualifications) to establish the ownership of the payment instrument used by you for your purchase. This is done in the interest of providing a safe online shopping environment to our Users.
Credit facility for a pre-specified period of time may be made available to you by dealers associated with 10DENT, depending on your usage patterns. Your usage of the Credit facility implies your acceptance of the terms and conditions offered by 10DENT with respect to that facility. You agree to make payments against your purchases, within pre-specified timeframes, as communicated to you by 10DENT or its associated dealers from time to time. In case of non-payment of dues within the pre-communicated timeframes, 10DENT may take necessary actions, including legal recourse, to recover the dues.
10DENT offers its credit facility only to select customers, based on pre-determined criteria. The decision to offer the credit facility is solely at the discretion of 10DENT. 10DENT may refuse the same to any customer, without offering any explanation. 10DENT is free to revoke the Credit facility offered to any customer, at any point in time, without offering any explanations.